Email address/password not accepted
In many cases, if you get an error message saying that your email address and/or password are incorrect, it may mean that your Roku has lost it's internet connection. Since our app can't verify that the login information is correct (which requires internet access) it will give you an "incorrect email address/password" error. You can resolve this by going to your Roku home page, choosing "Settings," then "Network," and finally scrolling to the right to "Update the Connection." In some cases the network page will show a strong signal but that page doesn't always appear to be accurate so you will want to go ahead and update it.
If you believe that there is a problem with the password, you can try resetting it from our website's login page or by following this link.
The RightNow Media Channel won't load
If you have run into a problem loading our Roku channel, the first thing to try is to unplug the Roku for about 60 seconds and then plug it in and try again. This is called "power cycling" and is similar to rebooting a computer. If that doesn't help, make sure you have the newest version of our channel. If you aren't sure, you can remove the RightNow Media channel and re-install it by going to the "Streaming Channels" store on your Roku and selecting the "Religious" category.
I'm asked to choose an organization but no options appear
There are two versions of our service - RightNow Media (for churches) and RightNow Media At Work (for businesses). We now have a Roku channel for each service. If you try to log into an "At Work" account with the RightNow Media app or vice versa, the Roku channel will not recognize the organization because it is for the other version of our service. In this case, you likely have the wrong channel installed or that you have logged in with the wrong email address. If you suspect you are using the wrong version of our channel, you can install the other by going to the "Streaming Channels" store on your Roku and selecting the "Religious" category.